Returns & Exchanges

The 30-Day Window

You have 30 days from delivery to return most items for a refund or exchange. We ask that curtains come back unused and folded in their original packaging — a curtain that has hung over a running shower is a used curtain, and we cannot restock it.

How a Return Works

1. Write to hello@hookless.pages.dev with your order number and the reason.
2. Within 1–2 business days you get return instructions and the address.
3. Fold, box, ship. Keep the receipt with the tracking number until the refund lands.

Refund Timing

Once the return reaches us and passes inspection, the refund goes back to the original payment method. Allow 5–7 business days for it to appear on your statement.

Exchanges

Need 74 inches instead of 71, or white instead of frost? Tell us in the first email — if the replacement is in stock we reserve it while your return travels.

Damaged or Defective

A ring that arrived cracked, a seam that failed on the first wash, snaps that will not close — send a photo within 7 days of delivery and we replace or refund at no cost to you. Defects are our problem, not yours.